Granny comes to visit from out of town. While enjoying some delicious iced tea on your porch, she has chest pains and asks you to call 911. The ambulance driver / EMT asks you whether Granny is on any heart medication. You search her purse, and find only a business card for her local pharmacy. So you call – “Hello, I am Mrs. Jones’ granddaughter, it’s an emergency, and I need to know whether Granny is on any heart medicatiion.”

Response: “We can’t disclose that to you Ma’am. We are sorry.”